Conflict Resolution
Perfecting the 'professional smile' while mediating a dispute over who used the last of the almond milk.
7 modules available • All self-paced • Certificate included
Your Progress
The Almond Milk Incident: Workplace Conflict 101
12 minReal conflict usually starts small. Learn to spot escalation before someone rage-quits.
The passive-aggressive Post-it note is a warning sign.
De-Escalation: Before It Becomes a HR Incident
16 minHow to lower voices without looking weak.
Spoiler: Asking questions is more disarming than having answers.
The Mediator's Toolkit: When You're Not the Problem
18 minHelp others resolve conflicts without picking sides or getting punched.
Punching is rare but documented. Stay alert.
Speaking to Anger Without Catching It
14 minEmotional contagion is real. Learn to stay neutral when others aren't.
Deep breaths. The other person is probably hangry.
Conflict as a Team Sport
15 minHealthy conflict leads to better decisions. Sometimes.
The 'sometimes' is doing a lot of work in that sentence.
The Aftermath: Repair and Rebuild
14 minWhat to do after conflict ends. Spoiler: Not everyone needs to be friends.
Functional is the goal. Best friends is optional.
When to Involve HR (And How Not to Weaponize Them)
16 minHR is a resource, not a weapon. Unless you make it one. Please don't.
This module has a quiz. The answer is usually 'communicate directly first.'
Complete This Course
Finish all 7 modules and earn a certificate that proves you survived leadership training without incident.