Change Management

The Lesson Pack

Everything in the Change Management topic, ready to print, share, or pin to your fridge between meetings.

1. 1

   The Change Curve: Denial to Adoption (Mostly)

   ⏱ 15 min

   Why people resist change and how to hurry up the curve.

   The curve is real. Denial is always the first step.

2. 2

   Kotter's 8-Step Model: Explaining Why We Need Another Framework

   ⏱ 18 min

   A model for change that doesn't require laminated posters.

   We've made it into a meme. You're welcome.

3. 3

   The Resistance Is Not Personal (Even When It Feels Personal)

   ⏱ 14 min

   People resist change for reasons. Most of them are logical. Learn to hear them.

   The person yelling at you is usually scared. Sometimes they're just yelling.

4. 4

   Communication During Chaos

   ⏱ 16 min

   Tell people what's happening before they imagine something worse.

   The rumor mill is faster than your update. Facts don't stand a chance.

5. 5

   Pilot Programs: Testing Without the Commitment

   ⏱ 15 min

   Try it small before you bet the farm. Unless the farm is already small.

   Scale slowly. Regret scales fast.

6. 6

   The Change Champion: Recruiting the Influential

   ⏱ 14 min

   Find the person everyone listens to. Make them your co-conspirator.

   This works better than announcing change from the mountaintop.

7. 7

   Measuring Change Adoption

   ⏱ 12 min

   How to know if your change actually worked. Spoiler: Surveys help.

   Yes, more surveys. The irony is not lost on us.

8. 8

   When Change Fails: The Post-Mortem Without Blame

   ⏱ 16 min

   Learn from failure without making it a witch hunt.

   Blame is easy. Learning is hard. Choose hard.