Change Management

The Lesson Pack

Everything in the Change Management topic, ready to print, share, or pin to your fridge between meetings.

1. 1

   The Change Curve: Denial to Adoption (Mostly)

   Outline

   Why people resist change and how to hurry up the curve.

   The curve is real. Denial is always the first step.

2. 2

   Kotter's 8-Step Model: Explaining Why We Need Another Framework

   Outline

   A model for change that doesn't require laminated posters.

   We've made it into a meme. You're welcome.

3. 3

   The Resistance Is Not Personal (Even When It Feels Personal)

   Outline

   People resist change for reasons. Most of them are logical. Learn to hear them.

   The person yelling at you is usually scared. Sometimes they're just yelling.

4. 4

   Communication During Chaos

   Outline

   Tell people what's happening before they imagine something worse.

   The rumor mill is faster than your update. Facts don't stand a chance.

5. 5

   Pilot Programs: Testing Without the Commitment

   Outline

   Try it small before you bet the farm. Unless the farm is already small.

   Scale slowly. Regret scales fast.

6. 6

   The Change Champion: Recruiting the Influential

   Outline

   Find the person everyone listens to. Make them your co-conspirator.

   This works better than announcing change from the mountaintop.

7. 7

   Measuring Change Adoption

   Outline

   How to know if your change actually worked. Spoiler: Surveys help.

   Yes, more surveys. The irony is not lost on us.

8. 8

   When Change Fails: The Post-Mortem Without Blame

   Outline

   Learn from failure without making it a witch hunt.

   Blame is easy. Learning is hard. Choose hard.