Conflict Resolution and Negotiation

About This Module

This module provides practical strategies and techniques for resolving conflicts effectively and negotiating win-win outcomes. You'll learn how to identify sources of conflict, facilitate productive discussions, and apply negotiation tactics that create value for all parties. Through role-playing and case studies, you'll develop the skills to transform conflicts into opportunities for growth and collaboration.

Learning Outcomes

• Identify different types of conflict and their underlying causes
• Apply mediation techniques to facilitate productive conflict resolution
• Use principled negotiation strategies to achieve mutually beneficial outcomes
• Manage emotions effectively during difficult conversations
• Transform conflicts into opportunities for growth and improved relationships
• Ability to use management jargon convincingly at dinner parties

Prerequisites

• Basic understanding of team dynamics
• A sense of humor (highly recommended)
• Coffee or tea (quantities vary by module difficulty)