Operations Management

About This Module

Operations is the work that only gets noticed when it breaks. Good operations looks like nothing happened. Bad operations looks like heroes, overtime, and a Slack channel named after the fire. Four chapters: process mapping, Lean and Six Sigma without the cult, supply chain basics, and inventory plus quality. The point is to see the work, cut waste you can name, and stop running on tribal memory. If you take a day off and everything improves, that is not a compliment.

What You'll Learn

• Map and analyze operational processes to identify improvement opportunities
• Apply Lean principles to eliminate waste and enhance efficiency
• Understand supply chain dynamics and optimize flow of goods and services
• Implement effective inventory and quality control systems
• Measure and improve operational performance using key metrics

Prerequisites

Basic understanding of business operations