Decision-Making and Problem Solving

About This Module

Bad decisions are expensive. No decision is also a decision — usually the most expensive kind, because the calendar makes it for you. Four chapters: rational vs intuitive, root cause (5 Whys and fishbone), data-driven models, and group techniques that do not become consensus theatre. You will learn when to slow down and when slowing down is cowardice in a nice shirt. If everyone is 'aligned' and nobody can say who decided, you do not have alignment. You have cover.

What You'll Learn

• Apply structured approaches to complex problem solving
• Use root cause analysis techniques to address underlying issues
• Make data-driven decisions while acknowledging limitations
• Facilitate effective group decision-making processes
• Evaluate decisions and learn from outcomes to improve future choices

Prerequisites

Basic critical thinking skills