Conflict Resolution and Negotiation

About This Module

Conflict is information. Sometimes it is two adults who want the same scarce thing. Sometimes it is a manager who let a small slight become folklore. Rarely is it solved by a trust-fall. Four chapters: types and causes, mediation and listening, negotiation, and emotional intelligence you can use in a real argument. Peel it or eat it still applies — store a grievance for six months and you get a tribunal-grade banana. You will practise separating the person from the problem without going soft on the problem.

What You'll Learn

• Identify different types of conflict and their underlying causes
• Apply mediation techniques to facilitate productive conflict resolution
• Use principled negotiation strategies to achieve mutually beneficial outcomes
• Manage emotions effectively during difficult conversations
• Transform conflicts into opportunities for growth and improved relationships

Prerequisites

Basic understanding of team dynamics