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Build and maintain strong brands that resonate with customers and drive loyalty.

Brand is not a logo refresh. It is the expectation a customer brings to the next job, the next invoice, the next complaint. You can spend on identity and still have a brand that means 'they were late.' Four chapters: strategy and positioning, identity and architecture, equity, and the ugly chapter — challenges and revitalisation. You will learn what to measure besides 'awareness' when awareness is not the problem. Consistency is kinder than cleverness.
Basic understanding of marketing principles
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